There’s a reason why this comment is so much different from my previous ones. Obviously she decided that somehow the item, which was in perfect condition, wasn’t what she wanted, despite having all the product information she wanted, and came up with some random made-up excuse in order to justify her refund request. Denying to trade in person, she expects people to just send stuff over for her to try on and returns them as she pleases. Please only deal with her when you have time to waste.