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Retail Sales Associate





1 month ago

Working Hours

5 day week

Permanent Position


Payment Rate


Education Level

No Requirement

Recruitment Agent


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RETAIL SALES ASSOCIATE Objective of Role: To drive results and enhance the customer engagement by providing excellence in quality customer service. ----- Detailed Responsibilities: Customer Service ☑ Greeting customers and attends to customers with engagement of product and brand story. ☑ Maintains a friendly and approachable demeanor. ☑ Welcomes returning customers and perform any request(s) of after-sales service. ☑ Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact. --- Sales Engagement ☑ Connect customers with warm greetings and great first impression. ☑ Build the relationship with customers to our brand and products. ☑ Impress customers by memorable closing & exit. ☑ Introduce & Share VIP Program / Privileges with customer. --- Visual Merchandising ☑ Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines. ☑ Display Stock Replenishment and Seasonal Promotions --- Inventory ☑ Stock replenishment and accountability for opening, closing and handover. ☑ Ensure sales floor is always neat and tidy, and stock is well organised. ☑ Weekly check of SOH with ERP system (Navision) --- Operational ☑ Opening and closing procedures are strictly followed ☑ Store alarm system is checked daily. --- Business Recap ☑ Update accurate sales information ☑ Understand the results and create action plan based on business needs by maneuvering product displays to drive highest sales potential ☑ Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc. ----- Preferred Qualifications / Experience / Attributes: ☑ At least 1 year of Retail Sales or Customer Service experience. ☑ Professional Retail / Customer Service Qualification ☑ Takes initiative and is proactive ☑ Excellent planning and analytical skills ☑ Resourceful, fast, and efficient and able to work independently ☑ Result oriented person, meticulous with an eye for details ☑ Effective time management & prioritization skills ☑ Good negotiation skills ----- Benefits ☑ Commissions ☑ Staff discount ☑ 13th-month bonus ☑ Medical, Dental benefits

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Joined 2 years ago
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Reviews for @grabjobs_sg


@itskshop2 years ago

Great and direct to the point buyer! Til next transaction

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