As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.
Provide the best possible levels of service to our customers in a welcoming,friendly and respectful manner – make the customer feel at home
Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system