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Customer Care Center - Admin Support Health Care Equipment

Roles & Responsibilities Responsibilities: • Answer customer calls and register them in the service management system following the call management process and quality compliance requirements • Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district • Order spare parts if required and dispatch to FSEs/ customers • Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance. • Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts • Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing • Create quote based on requested services from a customer and send the approved quote to the customer. • Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues • Coordinate inbound/ outbound delivery of parts, and local shipment to customer site • Call Center support and provide admin support • Generate Reports using excel and pivot • Other ad-hoc duties as assigned Requirements: Minimum GCE "O" Levels or above Possess good communication and interpersonal skills. At least 2 years of relevant experience Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table) Able to multi-task in fast pace environment Positive attitude, the enthusiasm to learn and the ability to work in a team Able to commence work within short notice is an advantage We regret only shortlisted candidate will be notified.
1 year ago In Admin & Finance
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5 day week


Payment Rate


Base Salary (Up To)


Candidate Requirement

Education Level

No Requirement


Singaporean and PR may apply

Other Information

Recruitment Agent


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Not Responsive


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